Benefits of E-Commerce customers and owners


E-commerce is already widely known and recognized today. Many companies use it for easier transactions. While still some flaws in it, there are actually many advantages to doing business online. Here are a few points about the benefits of E-Commerce.

Customer Feedback

When you are asking for customer feedback through the Internet, they can promptly respond to you without having to go through the hassle by making formal business mail. This will not cost you anything except time customer, and only a few for your business as it continues to develop. When people visit your site, they would easily see feedback from other customers, which would make them feel safer. That is why you need to make sure you get positive feedback!

Better Customer Service

You can enhance your customer service, not just by phone or have staff available at the store, but also can handle their concerns through the World Wide Web. Most queries are very common and are just repetitious. So, you can also add a page on your site stating that all or Frequently Asked Questions FAQ’s. Thus, it will save more time on your part, and it will provide more detailed information for the client, rather than having a salesperson who could lose out explain something. The website that you set up a worldwide page is actually a Cyber-help desk for customers, 75% of customers today prefer online shopping.

The sale

it is only but natural for customers to want to know more information about the product they are going to buy for you. Through this website you have installed, you can provide all the necessary information in creative ways, such as putting it in the multi-media and design it in a way that is fun and draw so it makes the customer wants instead to buy such products. Also, earlier in 2000, it was predicted that 200 million customers will have access to the internet. With this number, many companies are taking the opportunity to achieve these millions of people.

Communication with staff

If you have sales representatives who are traveling around the world to promote the product, and they had to usually call you long distance to have consult with you, and of course you had to pay for these international calls that would surely be expensive on your part. But because of the website, they only need to e-mail you personally through private parts staff and consult with you on business issues.


With the webpage you’ve set up, customers can give you their insights on what they think about the product. They can do this easier and faster. Thus it is possible to further develop the business and maximize its potential while at the same time, which gives very good service to your customers. You can have a prediction of what innovation to do, how and where to market.

These are just a few benefits that will surely help someone who has a business and contemplating going in E-commerce.


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