Web 2.0 eCommerce is one of the many boons Web 2.0 innovations that have made online shopping experience very simple and effective. The biggest advantage of this application is to provide online services and products can offer better customer service and customers can communicate more easily and effectively. The various features of Web 2.0 eCommerce are considered below.
depends on the satisfaction derived from the product or service, the customer can leave the rating (5-star rating scale) with their comments on the product catalog online. This makes other potential customers to assess the suitability of the product.
Using Digital Video To Showcase product
With the advancement of Internet technology, it has now become very easy to show the product through video coverage on your own. The video coverage can be added in your description with the help of websites such as YouTube.com or photobucket.com. Responding to a video showing the product is always greater than any other mode of presentation and Web 2.0 eCommerce has made this possible.
with keywords for tagging products online catalog is a very effective way to make it easy for potential customers to reach your site with minimal effort. Gone are the days of searching using the names or descriptions of them. Need of the hour is speed, as time is invaluable for everyone.
Web 2.0 eCommerce makes it possible for customers to do comparative studies on various products through product comparison websites, in order to get the best deal. You can plug your ecommerce website in this international comparison websites such as Shopping.com and avail of the benefits of easily discovered by prospective customers.
RSS (Really Simple Syndication) allows you to inform your customers through the updated message when you add a new product or make changes in prices due to the promotion offers or other reasons. Such immediate information can not be reached by other means.
Instant Calling Option
With the help of Web 2.0 eCommerce applications, you can set up instant calling facility on your website that will enable you to call your customers thereof. All you have to do is to ask customers to provide their phone numbers and the most convenient time when they can be contacted. You can help LivePerson.com to set up this feature.
Instant Message Service
Web 2.0 eCommerce also allows you to chat with your customers as if they were sitting across the table when they visit your website and need some clarification regarding product. This service can be set up easily with the help of meebo.com. Effective marketing online product can only take place if you are able to communicate immediately with a prospective buyer and provide any explanations he / she needs.
Web 2.0 eCommerce scores over the previous version by providing an easier and larger scale communication between your website and the user.